Refund policy
Return and Refund Policy - Herbal Masti
Herbal Masti mein hamara lakshya aapko behtareen anubhav pradan karna hai. Agar aap apne order se puri tarah santusht nahi hain, toh hamari return niti (policy) niche di gayi hai:
1. रिटर्न की पात्रता (Eligibility for Returns)
Aapka product niche di gayi sthitiyon mein hi return ke yogya mana jayega:
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Product puri tarah Unused aur Unopened (seal band) hona chahiye.
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Product apni Original Packaging mein hona chahiye.
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Return ke liye aapko order milne ke 7 dino ke bhitar humse sampark karna hoga.
Note: Hygiene products (jaise Condoms ya personal care items) ki prakriti ko dekhte hue, agar unka pack khul gaya hai ya seal tut gayi hai, toh unhe return nahi kiya ja sakta.
2. रिटर्न कब स्वीकार नहीं किया जाएगा? (Non-Returnable Situations)
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Agar product ka box khola gaya ho ya seal/packing damage ho chuki ho.
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Order mile hue 7 din se adhik samay beet chuka ho.
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Istemal kiye gaye (Used) products.
3. एक्सचेंज और डैमेज्ड प्रोडक्ट्स (Exchange & Damages)
Agar aapko Herbal Masti se koi galat product mila hai ya product raste mein damage ho gaya hai, toh:
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Hum bina kisi extra charge ke aapko Replacement bhejenge.
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Iske liye aapko product milne ke 48 ghante ke andar humein photo ya video ke saath suchit karna hoga.
4. रिफंड प्रक्रिया (Refund Process)
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Ek baar jab humein aapka return mil jata hai aur wo approve ho jata hai, toh refund ki prakriya shuru ki jayegi.
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Refund usi Original Payment Method mein kiya jayega jisse aapne payment kiya tha.
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Refund ki rashi aapke account mein aane mein 5 se 7 working days ka samay lag sakta hai.